okbje Privacy Policy — How We Handle Your Data

1. Introduction

This Privacy Policy ("Policy") describes how okbje ("okbje", "we", "us", "our") collects, uses, stores, and protects the personal data of individuals ("you", "your", "Player") who access or use the okbje website, mobile platform, and related services (collectively, "the Service"). okbje operates as an online casino and sports betting platform serving players in Bangladesh. This Policy applies to all registered users, visitors, and anyone who provides personal information to okbje in any form.

By registering an account with okbje or continuing to use the Service, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must not use the Service. We encourage all players to read this Policy carefully and to contact us at [email protected] if they have any questions about how their data is handled.

2. Information We Collect

okbje collects personal data that is necessary to provide the Service, verify player identity, process transactions, and comply with applicable regulatory requirements. The categories of personal data we collect include, but are not limited to, the following:

• Identity and contact information: full name, date of birth, mobile phone number, and email address provided at registration or during KYC verification.
• Identity verification documents: government-issued photo identification (such as a National ID card or passport) submitted to satisfy age and identity verification requirements.
• Financial and transaction data: deposit and withdrawal history, payment method identifiers (bKash wallet number, Nagad account reference, bank account details), and transaction amounts.
• Usage and technical data: IP address, device type, operating system, browser type, session duration, pages visited, game activity logs, and betting history generated during use of the Service.
• Communications data: records of any support correspondence, complaint submissions, or other communications you send to okbje via email or any other channel.

3. How We Use Your Information

okbje uses the personal data we collect solely for the purposes set out below. We do not use your data for any purpose that is incompatible with the reason for which it was originally collected:

4. Legal Basis for Processing

okbje processes personal data on the following legal grounds:

• Contractual necessity: processing required to fulfil the Terms and Conditions governing your account and the delivery of the Service, including account creation, payment processing, and bonus redemption.
• Legal obligation: processing required to comply with age verification, anti-money laundering (AML), Know Your Customer (KYC), and other regulatory obligations applicable to the operation of online gaming services.
• Legitimate interests: processing for fraud detection, security monitoring, platform analytics, and responsible gaming enforcement, where these interests are not overridden by your data protection rights.
• Consent: where required for specific processing activities such as marketing communications, okbje will obtain your explicit consent and will provide a clear and easy mechanism for you to withdraw that consent at any time.

5. Cookies and Tracking Technologies

okbje uses cookies and similar tracking technologies to operate the Service, maintain your logged-in session, remember your preferences, and collect anonymised analytics data. The types of cookies used on the okbje platform include:

• Essential cookies: strictly necessary for the platform to function. These include session authentication cookies that keep you logged in securely while you navigate the site. These cookies cannot be disabled without impairing the functionality of the Service.
• Analytics cookies: collect aggregated, anonymised data about how players use the platform — such as which pages are most visited and average session duration — to help okbje improve the Service. No personally identifiable information is included in analytics data.
• Preference cookies: remember settings you have chosen, such as your selected language version, to improve your experience on return visits. These cookies do not track your activity across external websites.

Most browsers allow you to manage or delete cookies through the browser settings menu. Please note that disabling essential cookies may prevent you from being able to log in or use certain features of the okbje platform correctly.

6. Data Sharing and Disclosure

okbje does not sell, rent, or trade your personal data to third parties for marketing purposes. Your personal data may be disclosed only in the following limited and controlled circumstances:

• Payment service providers: financial transaction data is shared with bKash, Nagad, Rocket, Upay, and partnered Bangladeshi banks solely to process your deposits and withdrawals. These providers are bound by their own data protection obligations and may not use your data for any other purpose.
• Game technology providers: anonymised game activity data may be shared with licensed game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi for the purpose of game performance monitoring, jackpot calculation, and dispute resolution.
• Regulatory and law enforcement authorities: okbje may be required to disclose personal data to competent authorities in response to lawful requests, court orders, or in connection with the investigation of money laundering, fraud, or other illegal activity involving the Service.
• Professional advisers: legal, financial, and technical advisers engaged by okbje may access personal data on a need-to-know basis under strict confidentiality obligations.

7. Data Security

okbje implements technical and organisational security measures appropriate to the risk of processing personal data. All data transmitted between your device and the okbje platform is protected by 256-bit SSL (Secure Sockets Layer) encryption. Sensitive data — including payment credentials and identity documents — is stored in encrypted form and access is restricted to authorised personnel only on a strict need-to-know basis.

Despite these measures, no method of internet transmission or electronic storage is completely secure. okbje cannot guarantee absolute security of your data and accepts no liability for breaches resulting from circumstances outside its reasonable control. In the event of a data breach that is likely to result in a risk to your rights, okbje will take prompt action and notify affected players as required.

8. Data Retention

okbje retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. Account data is retained for the duration of the active account relationship and for a period of at least five years following account closure, to satisfy anti-money laundering and record-keeping requirements. Transaction records are retained for a minimum of five years. Where personal data is no longer required, okbje will securely delete or anonymise it. Players who request account closure may contact [email protected] to initiate the process, though data required for legal or regulatory purposes will be retained for the relevant statutory period regardless of account closure.

9. Your Data Protection Rights

Subject to applicable law, you have the following rights in relation to the personal data okbje holds about you. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request":

• Right of access: you may request a copy of the personal data okbje holds about you. okbje will respond to verified access requests within a reasonable timeframe.
• Right to rectification: if any personal data okbje holds about you is inaccurate or incomplete, you may request that it be corrected or updated. You can also update many details directly through your account settings.
• Right to erasure: in certain circumstances, you may request that okbje delete your personal data. This right does not apply where we are required to retain data by law or for legitimate regulatory purposes.
• Right to restrict processing: you may request that okbje restrict the processing of your personal data in certain circumstances, such as while a query about its accuracy is resolved.
• Right to object: where processing is based on legitimate interests, you have the right to object. okbje will review your objection and will cease processing unless compelling legitimate grounds exist that override your interests.

okbje aims to respond to all data rights requests within 30 days of receipt. Where a request is complex or we receive a high volume of requests, the response period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it.

10. Payment Data and Financial Privacy

okbje takes the privacy of financial data with the utmost seriousness. When you make a deposit using bKash, Nagad, Rocket, Upay, or a local bank transfer, the payment transaction is routed through the relevant provider's own secure infrastructure. okbje receives confirmation of the transaction outcome but does not receive or store your full mobile banking PIN, internet banking password, or card verification value (CVV). Payment reference numbers and account identifiers are stored in encrypted form and are used solely to match transactions to your okbje account and to process withdrawals back to the same account.

If you believe there has been any unauthorised financial activity on your okbje account, you must contact our support team immediately at [email protected]. okbje will investigate all reported incidents promptly and will cooperate with payment providers and relevant authorities as required to resolve the matter.

11. Children's Privacy and the 21+ Rule

The okbje Service is strictly intended for adults aged 21 years and above. okbje does not knowingly collect, store, or process personal data belonging to any person under the age of 21. If okbje discovers or is informed that personal data has been collected from a person under 21, that data will be permanently deleted and the associated account closed immediately. Parents and guardians who believe a minor may have registered an account on okbje are encouraged to contact [email protected] without delay. okbje actively employs age verification measures at registration and during the KYC process to enforce this policy.

12. Changes to This Privacy Policy

okbje reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, the Service, or applicable legal requirements. When material changes are made to this Policy, the updated version will be published on this page with a revised effective date. Where changes are significant, okbje will take reasonable steps to notify registered players directly. Your continued use of the Service after any amendment constitutes acceptance of the revised Policy. We encourage all players to review this page periodically to stay informed of how okbje protects their personal information.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way okbje handles your personal data, please contact our dedicated support team. We are committed to resolving all data-related enquiries promptly and transparently.